We respect the User's right to privacy.
Last updated 28.01.2022
Scout Gaming LLC is fully committed to protecting your individual rights and keeping your personal data safe.
Scout Gaming LLC is part of the Scout Gaming Group AB (“Scout”), and within Scout the data controller would be Scout Gaming Group AB and/or the Scout companies you have a relationship with.
Types of Personal Data we collect
The way we process your personal data and our lawful basis for doing so
The purpose of processing
Detailed information on the processing of Data
The right of Users
Additional information about the processing and collection of Personal Data
Specific Privacy Rights - California
Updates and Changes to this policy
Types of Personal Data we collect
Among the types of Personal Data (“Data”) that this Website (the “Site”) collects, by itself or through working with us (third parties), there are:
- First name
- Last name
- Date of birth
- ID documentation or any other type of documentation with personal data
- Phone number
- Location and/or home address
- Email address
- User ID
- Any diagnostic and usage-related information from the use, performance and operation of the Service (Usage Data)
- Data communicated while using the service
- Information provided from third party sources (e.g. KYC services).
Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using the Site.
Unless specified otherwise, all Data requested by the Site is mandatory and failure to provide this Data may make it impossible for the Site to provide its services. In cases where the Site specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.
Users who are uncertain about which Data is mandatory are welcome to contact Scout at [email protected].
Users are responsible for any third-party Data obtained, published or shared through the Site and confirm that they have the third party’s consent to provide the Data to Scout.
- The way we process your Personal Data and our lawful basis for doing so
2.1 How we process personal data
Scout takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.
The processing of Data is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of the Site (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by Scout. The updated list of these parties may be requested from Scout at any time.
2.2 Legal basis of processing
Scout may process Data relating to Users if one of the following applies:
- users have given their explicit consent to collect, store, and use the information for one or more specific purposes including but not limited to consent to receiving marketing and promotional communications for products on our Site
- provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof;
- processing is necessary for compliance with a legal obligation to which Scout is subject;
- processing is related to a task that is carried out in the public interest or in the exercise of official authority vested Scout;
- processing is necessary for the purposes of the legitimate interests pursued by Scout or by a third party.
In any case Scout will help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
The Data is processed at Scout’s operating offices and in any other places where the parties involved in the processing are located.
Depending on the User’s location, data transfers may involve transferring the User’s Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Data.
If any such transfer takes place, Users can find out more by checking the relevant sections of this policy or inquire with the Owner using the information provided in the contact section.
2.4 Retention time
Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.
- Data collected for purposes related to the performance of a contract between Scout and the User shall be retained until such contract has been fully performed.
- Data collected for the purposes of Scout’s legitimate interests shall be retained as long as needed to fulfill such purposes. Users may find specific information regarding the legitimate interests pursued by Scout within the relevant sections of this policy or by contacting Scout.
Scout may be allowed to retain Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, Scout may be obliged to retain Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.
Once the retention period expires, Data shall be deleted. Therefore, the right to access, the right to erasure and the right to rectification cannot be enforced after expiration of the retention period.
- The purposes of processing
The Data concerning the User is collected to allow Scout to provide its Services, as well as for the following purposes:
- Communicating with User
- Managing site advertising
- Platform services and hosting
- Hosting and backend infrastructure
- Interaction with live chat platforms
- Registration and authentication.
Users can find further detailed information about such purposes of processing and about the specific Data used for each purpose in the respective sections of this document.
- Detailed information on the processing of Data
Data is collected for the following purposes and using the following services:
Communicating with the Users
This type of service makes it possible to manage a database of email contacts, phone contacts or any other contact information to communicate with the User.
These services may also collect data concerning the date and time when the message was viewed by the User, as well as when the User interacted with it, such as by clicking on links included in the message.
Contact form (this Site)By filling in the contact form with their Data, the User authorizes the Site to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header.
Data collected: US State (“State”), email address, first name, last name, phone number and User ID
Mailing list or newsletter (this Site)By registering on the mailing list or for the newsletter, the User’s email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning the Site or our Service. Your email address might also be added to this list as a result of signing up to the Site.
Data collected: email address, first name and last name.
FrontApp (FrontApp, inc.)
FrontApp is a service Scout uses to communicate (sending and receiving emails) with its Users.
Data collected: email address, data communicated while using the service.
Analytics - this site and third parties
Scout uses services to monitor and analyse web traffic and can be used to keep track of User behaviour.
Managing site advertising
The Site registers your IP-address and/or location to make sure we provide you with advertising within the marketing rules of the US State (“State”) you are located.
Data collected: Cookies and Usage Data.
Google Analytics (Google Inc.)Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Site, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
Data collected: Cookies and Usage Data.
Hosting and backend infrastructure
This type of service has the purpose of hosting Data and files that enable the Site to run and be distributed as well as to provide a ready-made infrastructure to run specific features or parts of this Website. Some of these services work through geographically distributed servers, making it difficult to determine the actual location where the Data are stored.
Amazon Web Services (AWS) (Amazon Web Services, Inc.)Amazon Web Services is a hosting and backend service provided by Amazon.com Inc.
DigitalOcean (DigitalOcean Inc.)DigitalOcean is a hosting service provided by DigitalOcean Inc.
Hetzner (Data centre)Hetzner Online GmbH is an Internet hosting company and data center operator based in Gunzenhausen, Germany.
BMIT (Data centre)BMIT is an international data centre, located in Malta.
LeaseWeb (Data centre)LeaseWeb is a cloud hosting provider with offices in Europe, Asia and the United States. The company offers hosting-related services: dedicated servers, colocation, cloud hosting, content delivery network and hybrid solutions.
Interaction with live chat platforms
This type of service allows Users to interact with third-party live chat platforms directly from the pages of the Site, for contacting and being contacted by the Site support service.
If one of these services is installed, it may collect browsing and Usage Data in the pages where it is installed, even if the Users do not actively use the service. Moreover, live chat conversations may be logged.
Olark Widget (Habla, Inc.)The Olark Widget is a service for interacting with the Olark live chat platform provided by Habla, Inc.
Data collected: Cookies, Data communicated while using the service and Usage Data.
SparkPost (Message Systems, Inc.)SparkPost is an email address management and message sending service provided by Message Systems, Inc..
Symplify (Symplify Technologies AB)Symplify is an email address management and message sending service provided by The Symplified Technologies AB.
Data collected: email address, first name and last name.
Platform services and hosting
These services have the purpose of hosting and running key components of this Website, therefore allowing the provision of this Website from within a unified platform. Such platforms provide a wide range of tools to Scout – e.g. analytics, user registration, commenting, database management, e-commerce, payment processing – that imply the collection and handling of Data. Some of these services work through geographically distributed servers, making it difficult to determine the actual location where the Data are stored.
WordPress.com (Automattic Inc.)WordPress.com is a platform provided by Automattic Inc. that allows the Owner to build, run and host this Website.
Registration and authentication
By registering, Users allow the Site to identify them and give them access to dedicated services. Depending on what is described below, third parties may provide registration and authentication services.
Google OAuth (Google Inc.)Google OAuth is a registration and authentication service provided by Google Inc. and is connected to the Google network.
- The rights of Users
In particular, Users have the right to do the following:
Withdraw their consent at any time.
Users have the right to withdraw consent where they have previously given their consent to the processing of their Data.
Changing and/or deleting your personal information.
Users have the right to edit, delete and change certain types of data. This can be done by accessing the Users personal account. It is important to notice that Scout will not always be able to accommodate a deletion request, as we may be required by law to keep such information. Deletion requests can be sent to [email protected].
Lodge a complaint.
Users have the right to file a complaint to the relevant privacy regulator. Before doing so Scout would invite all Users to try and resolve the matter directly, for us to meet any concerns or questions in a good and timely manner.
Editing/ correcting and accessing personal data. The Users can at any time reach out and request a copy of their personal data, and further information regarding the processing of their personal data, by reaching out to [email protected].
5.1 How to exercise these rights
Any requests to exercise User rights can be directed to Scout through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by Scout as early as possible.
- Cookie Information
- Additional information about the processing and collection of Personal Data
The User’s Data may be used for legal purposes Scout in Court or in the stages leading to possible legal action arising from improper use of this Website or the related Services.
The User declares to be aware that Scout may be required to reveal personal data upon request from public authorities.
Additional information about User’s Data
System logs and maintenance
For operation and maintenance purposes, the Site and any third-party services may collect files that record interaction with the Site (System logs) and use other Data (such as the IP Address) for this purpose.
Information not contained in this policy
More details concerning the collection or processing of Data may be requested from Scout at any time. Please see the contact information at the beginning of this document.
How “Do Not Track” requests are handled
This Site does not support “Do Not Track” requests.
To determine whether any of the third-party services it uses honour the “Do Not Track” requests, please read their privacy policies.
- Specific Privacy Rights - California
Scout honours the California Consumer Privacy Act (“CCPA”), and as a provider of service to California residents we are required to provide our Users with some additional information to how we process personal information.
8.1 Personal information we process
Throughout this Policy we have presented how we process the different types of personal data, and under the CCPA, Scout is also required to provide you with the categories of personal information we process. Scout uses identifiers (e.g. name, date of birth), commercial information (e.g. deposit and withdrawal information), internet or Network Activity (e.g. browser history), Geolocation (e.g. which State you are in based in IP) and inference data and any other information that identifies you as a User or in any other way is connected to you.
8.1 Right to know
The CCPA states that as a resident of California you can request the disclosure of the following;
- How Scout have collected the personal information (both categories of such and the specific pisces of such)
- Which sources Scout has collected the Personal Data from
- To which purpose the Personal Data has been collected
- Which third parties Scout shares det personal data with
- Which third parties Scout discloses or sells the personal data to
8.2 Right to delete
Any User can request Scout to delete personal information about themselves which have been collected for the purpose of providing the service on this Site, with certain exceptions. Scout can not guarantee the same quality of service if the requested deletion involves data Scout depends on to offer the best service possible.
8.3 Right to opt-out of sale
California residents can require Scout to stop selling your personal information (opt-out). As defined in the CCPA “selling” shall mean renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronics or other means, a consumer’s personal information by Scout to another business or third party for monetary or other valuable consideration.
What shall not be deemed selling;
- If User directs or uses Scout to intentionally disclose personal information or uses Scout to intentionally interact with a third party, provided the third party does not also sell the personal information.
- When Scout uses or shares an identifier for a User who has opted out of the User’s personal information for the purpose of alerting third parties that the User has opted out of the sale of the User’s personal information.
- Scout uses or shares with a service provider personal information of a User that is necessary to perform a business purpose if;
- Scout has provided notice that information being used or shared in its terms and conditions
- Ther service provider does not further collect, sell, or use the personal information of the User except as necessary to perform the business purpose.
- Scout transfers to a third party the personal information of a consumer as an asset that is part of a merger, acquisition, bankruptcy, or other transaction in which the third party assumes control of all or part of the business, provided that information is used or shared. If a third party materially alters how it uses or shares the personal information of a User in a manner that is materially inconsistent with the promises made at the time of collection, it shall provide prior notice of the new or changed practice to the User. The notice shall be sufficiently prominent and robust to ensure that existing consumers can easily exercise their rights.
8.4 Right to non-discrimination
Scout will never discriminate against a California resident by denying goods or services, charging a different price or providing a different level or quality of goods or service just because a User exercised its rights under the CCPA.
8.5 Exercising your rights
To exercise the rights under the CCPA, a User must send an email to [email protected]. Scout will upon receiving a request make sure to respond within the time period specified in California law. If necessary Scout will take the needed steps to verify the identity of the sender, before addressing the request.
If a User exercises their rights through a person authorized by the User, Scout will verify the identity of the authorized person, and will require the User to provide a written statement confirming the use of the authorized person. If such a statement (or any other proof) is not presented, Scout can not guarantee that the request will be processed and may deny it.
- Updates and Changes to this policy
Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required.